Atelier Jacamar General Terms and Conditions of Sale
PREAMBLE to the General Terms and Conditions of Sale
Atelier Jacamar allows you to customize Metod range furniture, designed and marketed by IKEA Group companies, by selling doors, drawer fronts, and end panels that adapt to these products.
Atelier Jacamar, a joinery manufacturer, also offers interior design, solid wood furniture in various species, as well as doors and windows, and the sale of custom materials such as marble, granite, onyx, travertine, brass, bronze, and copper for your backsplashes and worktops.
BEFORE ANY ACCEPTANCE, Atelier Jacamar wishes to draw your attention to certain provisions:
Our services and products are similar to spare parts or components compatible with IKEA's Metod range furniture. Atelier Jacamar does not distribute IKEA brand products.
However, Atelier Jacamar customers who own compatible furniture can choose to modify the furniture they have purchased with elements made available by Atelier Jacamar, such as fronts, doors & drawers, as well as worktops and backsplashes.
Atelier Jacamar products manufactured in our workshop at your request cannot be returned. In this case, Atelier Jacamar will notify you when finalizing the order.
All monetary values stated on the website (jacamar.fr & jacamar.framer) and in the General Terms and Conditions of Sale are in Euros.
ARTICLE 1. PRESENTATION AND SCOPE OF APPLICATION
Our general terms and conditions of sale (hereinafter "General Terms and Conditions of Sale" or "GTC") aim to govern the relationship between Atelier Jacamar, registered with the Brasov Trade Register under number EUID: ROONRC.J2025079510005, and its customer (hereinafter the "Client"), for any commitment related to the supply of products (hereinafter the "Products") at the Client's request.
Atelier Jacamar and the Client are, together, referred to as the "Parties".
The use of Atelier Jacamar's services (the "Services") requires unconditional acceptance of the conditions set forth in the GTC.
When requested from the Client on the website, not accepting the GTC by not checking the acceptance box signifies the Client's refusal to use the products and services developed by Atelier Jacamar. Therefore, in the absence of acceptance of the GTC, the Client would not be able to access all of our services.
The GTC constitute a binding contract between the Client and Atelier Jacamar. It sets forth the conditions governing the Client's use of the Services. These GTC, as well as all their updates, additions, additional conditions, and all Atelier Jacamar's rules and
policies, together constitute the "Contract" entered into between Atelier Jacamar and the Client.
Atelier Jacamar reserves the right to modify or amend the GTC at any time.
The use of the Services also requires acceptance of Atelier Jacamar's Privacy and Personal Data Protection Policy.
ARTICLE 2. ATELIER JACAMAR PRODUCTS – ORDER – FORMATION OF THE CONTRACT
1. Atelier Jacamar Products
1. Atelier Jacamar products are comparable to spare parts or components compatible with IKEA's Metod range furniture. Atelier Jacamar also offers custom furniture and various interior design items.
2. The products sold by Atelier Jacamar are described on the Site. Each product has an individual product sheet that presents its essential characteristics based on information provided by partners, suppliers or manufacturers. The characteristics will have an indicative value. The products will also be presented with photos, without contractual value.
3. Some products are made from natural materials such as wood or natural stone. Due to the inherent characteristics of these materials, variations in shade, grain, texture or appearance may occur from one product to another or compared to the samples presented. These natural variations do not constitute a defect or non-conformity of the product, but are inherent in the nature of the material itself.
4. The selling prices of Atelier Jacamar products are indicated in our catalog and expressed in euros, including VAT.
5. Delivery costs are calculated and indicated to the Client at the time of validating their order. Costs may vary depending on the package size and destination address.
2. Order
To place an order on the Site for the purchase of a Product, the Client must:
- hold a valid credit card or a bank account
Orders are placed exclusively online according to the following steps:
1. the Client fills their shopping cart with Products, or validates a quote sent to them by Atelier Jacamar,
2. the Client enters information concerning their delivery details,
3. the Client is informed about the delivery method and the amount of delivery charges,
4. the Client chooses their payment method,
5. the Client validates the General Terms and Conditions and their order,
6. the Client makes their payment request,
7. finally, the Client receives an email confirming their order.
The Order is considered final and is only prepared in the workshop upon receipt of full payment from the Client by Atelier Jacamar or the deposit agreed upon at the time of the order.
3. Samples
1. Atelier Jacamar offers Clients the option to order one or more samples.
2. To order a sample, the Client can purchase and pay on the website.
ARTICLE 3. PAYMENT
1. Payment for the order is made by credit card or bank transfer.
2-Your invoice is sent to your email address as soon as it is dispatched from our workshop.
Purchase amount:
A derogation from full payment may be granted depending on the size of the order.
Termination:
1. Any termination of the GTC linking the Seller and the customer entails the termination of the GTC between Atelier Jacamar and the customer.
2- Regarding your orders, pay attention to every detail. Once the order is validated, you can no longer cancel it. Why? Because we manufacture your projects in our workshop to order without going through storage spaces; we are manufacturers.
You ordered a complete project but it doesn't suit you? You cannot be refunded. We manufacture custom-made items to order, so please pay close attention to every detail when designing your future purchase, whether it's a kitchen, doors, windows, furniture, or any other interior or exterior carpentry element.
ARTICLE 4. DELIVERY SERVICES AND DELIVERY TIMES
1. The Order is only validated, and delivery times only begin to run from the date Atelier Jacamar receives full payment from the Client or the deposit agreed upon in the order.
2. Deliveries are made throughout Europe by an independent transport service provider of Atelier Jacamar.
3. The Order for Atelier Jacamar products is delivered to the address indicated by the Client at the time of the Order. The production time is given as an indication: allow 6 to 8 weeks in general from receipt of the Client's full payment, depending on the chosen finishes and the workshop's workload. This time may be longer during busy periods, especially in July and August. Delivery then takes one week on average.
4. Delivery is carried out by one of our transport providers
5. For an order containing fronts (among other things): delivery will be by appointment, to your doorstep: the carrier arrives with a tail-lift truck and a pallet jack and sets your order down on the pavement, in front of your building or house. Carrying it up into your home is up to you: plan for two people.
6. It is the Client's responsibility to ensure, before ordering, that the ordered products can be delivered via standard access routes. Failing this, the Client alone will bear responsibility for and any additional costs associated with the use of exceptional means. Atelier Jacamar and its transport providers cannot under any circumstances be held responsible for an inability to deliver resulting from a lack of accessibility to the premises.
7. For an order containing only sample and/or accessory items, delivery will be made to the home without prior appointment (e.g., by post), and may be left at a partner relay point of the carrier in case of absence at the time of delivery.
8. Atelier Jacamar does not interfere with the ordering and delivery process of IKEA items or those ordered from other brands.
9. The Client remains responsible for checking the delivery times of these brands and their customer services.
10. Upon receipt of the boxes/pallets/various packaging and in the presence of the carrier, the Client undertakes to count the number of packages and check the condition of the packaging. As soon as possible, they undertake to verify that Atelier Jacamar products are intact and free of apparent defects.
11. In case of damage noted due to transport on the carton itself or Atelier Jacamar products, the Client undertakes to note it on the carrier's delivery note.
12. The Client undertakes to submit their claims, in case of damaged, non-compliant or defective products, within 48 hours following receipt of the goods, with supporting photos. If no claim or reservation is made within this period, the products can no longer be returned or exchanged.
13. Any damaged Atelier Jacamar product will be replaced within a maximum of 6 (six) weeks.
ARTICLE 5. RIGHT OF WITHDRAWAL
1. The Client acknowledges that the Products are manufactured at their request, based on an individual ordering process to obtain customized products.
2. The Client is informed that to avoid any disappointment and to allow them to place an order that precisely meets their expectations, Atelier Jacamar can provide samples.
3. Given the personalized nature and particular adaptation to the Client's requests, Atelier Jacamar does not accept returns of Products.
ARTICLE 6. GENERAL PROVISIONS
1. Client Representations and Warranties
The Client declares to be able to conclude this Contract and to be legally able to contract under French law. The Client undertakes to use Atelier Jacamar Services and products in compliance with their intended purpose. The Client declares to have read, understood and accepted the GTC and undertakes to respect them.
2. Atelier Jacamar Declarations and Warranties
1. Atelier Jacamar is responsible to the Client for its products until their arrival at the address indicated by the Client.
2. Atelier Jacamar guarantees the Client the replacement of defective products or parts rendering them unfit for their intended use under the hidden defects warranty.
3. The warranty offered by Atelier Jacamar is limited to normal and compliant use of the Products. It does not include damage related to daily use (e.g., blows, shocks, scratches...) or improper handling by the customer during unloading.
4. Atelier Jacamar covers any faulty workmanship due to a manufacturing or finishing defect (flaking varnish, warped door...) for 2 years.
By way of illustration, Atelier Jacamar does not guarantee the Products in the following situations:
● in case of assembly error, breakage, defect or alteration occurring during or after the assembly of the Products by the Client or any third party.
● in case of modification made to the Products by the Client or any third party.
● in case of alteration of the materials constituting the Product due to improper storage or maintenance or non-compliance with Atelier Jacamar's recommendations.
● in case of overload or any other non-compliant use of the Products.
4. Respect for Privacy.
1. The collection and processing of data, including the entry and processing of personal data, are governed by Atelier Jacamar's Privacy and Personal Data Protection Policy.
2. The Client is required to keep their names, passwords and secret questions related to their Client account confidential.
3. Atelier Jacamar is not responsible for the unauthorized use of personal data, Account Data or Client Registration Data by third parties.
4. If the Client has serious reasons to believe that their data has been misused, they must immediately inform Atelier Jacamar and collaborate with Atelier Jacamar in any action aimed at restoring the security and integrity of the system and compromised personal data.
5. General Provisions.
1. For any questions or comments, please contact us.
2. Before any legal action, the Client and Atelier Jacamar will attempt to find an amicable solution to any dispute that may arise between them.
3. The European online dispute resolution platform https://ec.europa.eu/consumers/odr/ provides information on alternative dispute resolution methods that may be of interest to the Client. In the event of a dispute that cannot be resolved between Atelier Jacamar and the Client, the Client may use this platform.
4. The parties designate the exclusive jurisdiction of the judicial courts located in France.
5. These GTC constitute the entire agreement between Atelier Jacamar and the Client regarding the subject matter hereof.
6. The current GTC can be consulted at any time on the Website at the following address: jacamar.fr & Jacamar.framer. If any provision of these GTC is held to be void or unenforceable, that provision will be deleted and the remaining provisions will remain applicable.
8. The Client agrees that these GTC and all agreements incorporated herein may be automatically assigned or transferred by Atelier Jacamar at its sole discretion. Section headings are for reference only and do not define, limit, interpret or describe the scope or extent of their section.
9. Any failure by Atelier Jacamar to act with respect to a breach by the Client or by third parties shall not imply that Atelier Jacamar waives its right to act with respect to subsequent or similar breaches. All sections which, by their
context, are intended to survive beyond this Agreement shall survive any termination or expiration of this Agreement.